Thank you for shopping at  DripHeat.com (the “Website”). We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund and return policy below.

1. 

Returns
1.1. You have the right to return any item purchased from our website within 30 days from the date of delivery.

1.2. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Any items that show signs of wear or use will not be eligible for return.

1.3. To initiate a return, please contact our customer support team at support@dripheat.com and provide your order number, the reason for the return, and any relevant details. Our support team will guide you through the return process.

1.4. Customers are responsible for the return shipping costs, unless the return is due to a defect or an error on our part.

2. Refunds
2.1. Once we receive your returned item and verify its eligibility, we will process your refund.

2.2. Refunds will be issued to the original payment method used for the purchase.

2.3. Please allow up to 5 business days for the refund to reflect in your account, depending on your payment provider’s processing time.

2.4. If you haven’t received your refund within the specified period, please contact us at support@dripheat.com to inquire about the status of your refund.

3. Damaged or Defective Items
3.1. If you receive a damaged or defective item, please contact our customer support team at support@dripheat.com within 1 days of receiving the order.

3.2. We may require you to provide photos or other evidence of the damage or defect for verification purposes.

3.3. Depending on the situation, we will offer you a replacement, a refund, or store credit for the damaged or defective item.

4. Non-Returnable Items
4.1. The following items are non-returnable:

Items that have been used, washed, or damaged by the customer.
Items without their original packaging.
5. Return Shipping Address

5.1. You may send back any product acquired from our website within 30 days of receiving it.

5.2. For a return to be valid, the product should remain unused, be in its original state, and retain its initial packaging. Items that display any wear or have been used won’t qualify for a return.

5.3. Start your return process by reaching out to our customer assistance team at support@dripheat.com. Share your order ID, the reason behind the return, and any other pertinent information. Our team will then guide you through the procedure.

5.4. Return shipping charges are borne by the customer unless the return stems from a product flaw or a mistake from our end.
5.5. The return shipping address for your item is: 3333 Bear St, Costa Mesa, CA 92626
United States

6. Contact Us
6.1. If you have any questions, concerns, or requests related to our refund and return policy, please contact us at: support@dripheat.com